top of page

Terms of Sales


Purpose and scope

These general conditions govern the contractual relationship between, on the one hand, the natural or legal person who orders an EPB certificate service, in his own name or on behalf of third parties, both for professional and private purposes (hereinafter “ the Client") and, on the other hand, Céline De Schryver, VAT number: BE0837.188.588 having its registered office at Rue des Francs 46 in 1040 Etterbeek. These general conditions apply to any order for services placed on the website or by email or telephone.

The stipulations of these general conditions form an integral part of the offers or contracts concluded. The customer is deemed to have read and accepted all clauses, unless otherwise expressly stated in writing.

By ordering, the customer confirms his full and unreserved acceptance of these general conditions, without being able to rely on his own purchasing or payment conditions, even if they appear in his order confirmation or any other document.

Offers are drawn up subject to omission or calculation errors and remain valid for 30 calendar days, after which they become automatically void. Offers remain confidential until they have been accepted in due time by the customer.

Any order will only come into effect and bind Céline De Schryver after written acceptance from the latter.



In order to be able to produce your PEB certificate, the certifier needs a series of documents, these are not obligatory but allow you to obtain a PEB certificate with a better grade. It is the client's responsibility to provide the certifier with clear documents that can be used to establish the EPB certificate. In cases where the client does not provide acceptable evidence, default values are used. These documents must be submitted to the certifier at the latest at the time of the visit. Any document sent after the visit may be taken into account for an additional fee.

If the boiler is a common boiler, the customer must provide access to the room where the boiler is located at the same time as the visit. If the boiler room visit cannot be carried out at the time of the PEB visit, the certifier will have to repeat a visit, which will be charged extra.

If the apartment is in co-ownership, you will need to provide the certifier with a document attesting to the lot number (for example a statement of charges from the trustee).

These documents will be presented during the visit (no need to make photocopies, the certifier will take photos of the documents).

In order to establish the fairest possible certificate. The certifier will take measurements of all rooms, surfaces (facades, floors and roofs), glazing. He will inspect the heating and domestic hot water system. Therefore, please provide easy access to each room in the home. And to free access to each door and each window to be able to open them.

The visit lasts on average 30 to 60 minutes for an apartment and 1 hour to 2 hours for a house.


If you wish to cancel the appointment, please do so at least 3 working days before the appointment time we have set. After this period, you will be billed for the amount of the PEB certificate. For example, if you have an appointment on a Monday, the cancellation must be sent no later than the Thursday before the appointment day before 10:00 a.m. Any cancellation after this period will be invoiced for 50% of the amount of the PEB certificate ordered.


When the contract provides for payment of the mission after receipt of the invoice, any refusal to honor said invoice must be communicated within a week of receipt. In this case, any amount unpaid in whole or in part on its due date will automatically, automatically and without formal notice, be increased as follows:

a) the due date of all other invoices, even those not due.

b) a lump sum compensation of 15% of the amount due as a penalty clause, although this increase may not be less than €85 excluding VAT.

c) interest on unpaid amounts, calculated according to the interest rate in force established by the law of August 2, 2002 relating to the fight against late payments in commercial transactions, and calculated per day since the due date.

d) reminder costs of €7.5 per reminder letter sent, as well as a flat rate reminder costs of €50 per formal notice letter sent.

5. Billing

In the case where the surface area mentioned does not correspond to reality. The certifier reserves the right to adapt its invoice according to the price list shown on the website at the time of the order.

If elements, such as difficulty accessing the accommodation or part of it, cause the duration of the visit to be much longer than expected. The certifier reserves the right to increase its rate, at a rate of €65/hour incl. VAT. If once on site the certifier does not have access to the accommodation, a fixed amount equivalent to 50% of the cost of the final PEB certificate will be charged to you and the PEB certificate cannot be issued to you.

Regarding the invoice, please provide any reference, name, address or VAT number that must appear there. And this before the visit. After the visit, the invoice will be sent in the name of the applicant to the address of the certified property and cannot be modified subsequently under any circumstances.



6. Deadlines and sending of the PEB certificate

A provisional EPB certificate will be sent to you once the invoice has been paid, no later than 4 working days after the visit, provided that payment has been received.

In certain cases, the certifier must request clarification regarding the encoding of the PEB certificate from Brussels Environment, in this case the deadlines can no longer be respected given that the certifier then depends on the response from Brussels Environment.

The file is considered closed once the final PEB certificate has been sent, or 5 days after sending the provisional PEB certificate or 8 days after sending the invoice if it has not yet been paid.

Once the file is closed, any modification or update requested by the client will be invoiced. Unless there is an error from the certifier.

If a client has a question regarding their PEB certificate, they can only ask it when the file is still open, i.e. within 5 days after sending the provisional PEB certificate and only in writing by email.


7. Modification and updating

The certifier reserves the right to accept or refuse to update an EPB file without proof. If he agrees to carry out the update, he will invoice this service according to his current rates.

The certifier cannot be held responsible if he loses the file due to a computer problem and cannot make any updates or modifications.


8. PEB certificate result

The certifier carries out his mission objectively on the basis of the protocol and the certificate is issued by Bruxelles-Environnement.

The recommendations are issued automatically by Bruxelles-Environnement.

The certifier cannot be held responsible for the impact of the result on the sale or rental value of the property or any other consequence. Even if it turns out that an error was made by the certifier.


9. Subcontracting

Céline De Schryver can use subcontractors to produce the EPB certificate. Each certifier is responsible for his or her file, Céline De Schryver is not responsible for PEB certificates issued by subcontractors, any repercussions of the result and any damage or disputes between a subcontractor certifier and a client. Subcontractors have their own professional insurance.

10. Force Majeure

If the certifier is prevented from performing or completing any of the services for which the contract has been concluded, due to any event whatsoever beyond its control, including without limitation is limiting, natural disasters, war, terrorist activities, social movements, failure to obtain permits, licenses or registrations, illness, death or resignation of the agent in charge of the mission, or the If the Client does not respect its contractual obligations, it will immediately contact the Client to arrange a new appointment. The execution of the contract will be suspended until the date of the new appointment set.

11. Dispute resolution

Any dispute between the parties relating to the existence, validity, interpretation, execution and termination of this contract (or any of its clauses), which the parties cannot resolve between themselves at amicably, will be settled by the court of the district in which the head office of the Data Controller is located. This contract is governed by Belgian law.

If one or more of the provisions of these general conditions were declared illegal, void or inapplicable, the validity, legality and enforceability of the other provisions would not be affected or diminished.

bottom of page