Privacy Policy

GDPR CONFIDENTIALITY POLICY RELATING TO THE COMPANY SITE www.certificatpeb-bruxelles.be

This privacy policy explains how the company processes personal data provided when using our e-commerce site.

The company Certificat PEB Bruxelles is a company headquartered in Belgium, and is the owner of the site www.certificatpeb-bruxelles.be to which your personal data is transmitted in order to manage the relationship with you and respond to your requests.

Please read the privacy policy carefully before using our e-commerce site, as it will let you know what data we collect, how we use and share it, and what rights you have regarding it.

Personal data processed

In connection with your use of the Site, we may collect personal data that you provide, including, among other things:

Your contact details, such as last name, first name, email address, postal address (delivery and billing), user name, telephone number

Available information about you collected from third parties, such as BPost for verification purposes

Analytical information, such as the brands you are interested in, possibly the name of the sales representative with whom you have had contact, the advertisements you have clicked on, the emails from us that you have opened, your Internet Protocol (IP) address )

The terms of this privacy policy also apply to personal data received from third parties, unless we inform you otherwise.The company Certificat PEB Bruxelles is not responsible for the dissemination of your personal data by third parties.

Treatment goals

Your personal data may be processed for the following purposes:

1. Compliance: fulfilling the obligations provided by law and regulations

2. Account Registration: Create an online account. Your account will give you access to the pages of the site.

3. Customer services: answer your questions (for example regarding products, services or guarantees), inform you of news, promotions, etc. by means of informational emails (see our general conditions of sale, Informational emails)

4. Marketing: send marketing communications (e.g. newsletters about news and promotions); see our general conditions of sale, Information emails

5. Profiling: analyze/predict aspects about your personal preferences, the industry you work in, your purchases of our products, your experience with our products and user-generated content, and your interests and behaviors in general, in order to offer you suitable products and services as well as personalized advertising.

The legal basis for processing personal data is as follows:

For the purpose of (a): fulfilling legal obligations

For the purpose of (b) and (c): enter into a contract with you to provide customer services to you as a user or, at your request, take pre-contractual measures

For the purposes of (d) and (e): your consent

For the purpose (d): if you are already a customer of ours, then we have a legitimate interest in keeping you informed of developments in our products and services similar to those forming part of our current contractual relationship.

Obligatory nature or not of the communication of the requested data

The communication of your personal data is obligatory for purposes (a), (b), and (c); therefore, the refusal to provide the requested data or its inaccuracy may prevent the company from authorizing the registration of your account and offering you its customer services.

Providing your personal data for the marketing and profiling purposes set out in points (d) and (e) is optional; however, refusal to provide data for these purposes may prevent the Company from providing you with additional or personalized information about the products/services. You can revoke your consent at any time.

Methods and place of processing, place of storage of personal data

Your personal data will be processed in accordance with the principles of accuracy, legality and transparency.

Please be assured that we maintain appropriate technical and organizational security measures in place, guaranteeing a level of security appropriate to the risk of unauthorized access and accidental or unlawful destruction, loss, modification and unauthorized disclosure of personal data. transmitted, stored or otherwise processed. We ensure that our affiliated third-party service providers who access or process personal datasonnels in our name put in place the same guarantees.

Your personal data will be processed manually or electronically using automated tools ensuring data security and confidentiality.

Your processed data is stored at our head office or in the premises of any external service provider to whom we entrust the storage of personal data. If you would like to know the list of our external service providers, please contact us.

We will only process personal data necessary for the purposes indicated above. Persons authorized to process personal data will immediately delete or render anonymous personal data useless for the above purposes.

If you have received or chosen a password allowing you to access certain parts of the e-commerce site, you are responsible for maintaining the confidentiality of this password. You must not communicate your password to anyone.

Data retention period

We will retain your personal data:

For contractual purposes: for the entire duration of our contractual relationship, and after the end of our contractual relationship, for a period thereafter necessary for (i) the establishment, exercise or defense of legal claims and record keeping accounting and (ii) compliance with the legal obligations applicable to the company. Please keep in mind that the statute of limitations and other applicable regulations may vary by jurisdiction

For sending newsletters, advertisements and other communications about new products/services and updates/information about existing products/services, and to carry out surveys, in particular regarding customer satisfaction: for the duration of the contractual relationship from their collection unless necessary or if applicable laws authorize their retention for longer

For the purpose of analyzing/predicting aspects concerning your preferences, interests and personal behaviors in order to offer you suitable products/services as well as personalized advertisements: for the duration of the contractual relationship from their collection except in cases of necessity or if applicable laws allow it to be retained for a longer period.

The data will be deleted or anonymized at the end of the periods indicated above.

Dissemination, sharing and communication of data

Personal data will only be released to the extent necessary for the company to fulfill its obligations under law or regulation.

Your data may be processed by our employees authorized to process personal data for the purposes set out above. The Company may appoint external data processors to, among other things, manage customer relationship databases; send newsletters; providing credit recovery, logistics and telematics services; and carry out investigations.

Your data may be shared with professionals, law firms and notaries for audit and verification purposes. The above entities/individuals will act as independent data controllers.

The list of entities/persons above is kept up to date, and you can access it on request by email to info@certificatpeb-bruxelles.be

If you reside in the EU, please consider that your personal data may be transferred to third parties outside the European Economic Area (EEA). In such cases, the Company will take appropriate steps to ensure that safeguards are in place by verifying that (i) the third parties are certified and comply with these safeguards or (ii) the Binding Corporate Rules approved by the supervisory authority are in place or (iii) contractual clauses approved by the European Commission have been signed with the third party. A copy of the appropriate guarantees is available at the company's headquarters and on request at the address: Rue des Francs 46 1040 Brussels.

Right of access, rectification and supplementation of data and opposition to processing, and transmission of complaints

You have the right to obtain confirmation of the existence or non-existence of personal data concerning you.

You also have the right to be informed of the following:

The origin of personal data

The objective and methods of data processing

Logic applied to electronically processed data

The identity of the data controller and data processors

The identity of the persons or categories of persons to whom your personal data may be sent or who may acquire your data as designated representatives of our company in your country of residence or as persons authorized to process your data.

You also have the right to:

1. Request the bet updating, rectification and completion of your data

2. Request that the processing of your data be restricted, that all illegally processed data be erased, anonymized or blocked

3. Require a declaration that the persons/companies to whom we communicate or disseminate your data have been notified and that all the operations mentioned in points (a) and (b) above have been carried out, unless this proves impossible or involves an effort that is manifestly disproportionate to the right to be protected

4. Obtain, in a structured format commonly used and readable by electronic devices, the personal data you provide to us and whether the data is transmitted, directly or through the company, to another data controller ( so-called data portability)

You also have the right to object, in whole or in part, to:

Processing your personal data for the purposes of profiling, sending you advertisements and direct sales messages, and to conduct market research or commercial communications

To exercise your rights mentioned above, please contact our data protection manager by email at: info@certificatpeb-bruxelles.be

If you believe that our company or a person/company to whom we have disclosed your data has not respected your rights, you can file a complaint with your country's data protection authority and other competent supervisory authorities.

Contact details of the data processing and data protection officer

The company, whose head office is located at Rue des Francs 46 in 1040 Brussels, is responsible for processing the data you have communicated.

To contact us in this regard, send an e-mail to info@certificatpeb-bruxelles.be

The company's data protection officer is Céline De Schryver and you can contact her at info@certificatpeb-bruxelles.be

If you require further information regarding the exercise of your rights mentioned above, please contact the Data Protection Manager, Céline De Schryver at info@certificatpeb-bruxelles.be

Cookie clauses

In order to facilitate your navigation on the site www.certificatpeb-bruxelles.be and to optimize technical management, the company may use “cookies”.

The user is any natural or legal person in relation, whatever its nature, with the website ww.certificatpeb-bruxelles.be

What is a cookie" ?A “cookie” is a small piece of information stored by a website within your computer’s Internet browser. This “cookie” can be retrieved during a subsequent visit to this same site. The majority of “cookies” only work for the duration of a session or visit.

Recommendations

As a user, you are recommended to accept cookies for optimal functioning of the site. However, each user is free not to accept them. The warning message allows you to express your consent to our cookies policy. By refusing this consent, you will still be able to access certain parts of the site, but certain functions may be limited or altered.

Type of cookies used

Essential cookies

Certain technical cookies are essential for all navigation and are not directly accessed or stored by our site. These cookies do not contain any personal data other than your IP address, which is necessary for your navigation on the Internet. They are, for example, intended to help users navigate within the website and to help them return to previous pages. Your browser settings allow you to control these cookies, but disabling them may prevent our site from working properly.

Analytical or statistical cookies

These cookies collect information about your browsing on our site and allow us to improve user-friendliness. The statistical analysis is strictly anonymous and allows us to identify the most or least visited pages, to know the overall usage habits of the site but also to detect navigation difficulties on the site.

For certain analyses, we use Google Analytics which can be deactivated in different ways depending on the browsers used (third-party modules and extensions, blocking of the site www.google-analytics.com/*, etc.). For other analyses, we use AT Internet (which collects audience data reproduced in an anonymous format which only the company can access. AT Internet is committed to complying with the Data Protection Laws and the policy of confidentiality of the European Union)

Functionality cookies

In cases where it is useful, we We use functional cookies to remember the choices you make on our site: services consulted, etc. This information is only stored on your workstation and is only used by us anonymously.

In no way is this data transferred to third parties.

QUALITATIVE USE OF THE SITE AND MANAGEMENT OF COOKIES

If cookies are not activated, the company cannot guarantee qualitative and efficient use of its website. However, you can also configure your browser to inform you each time a “cookie” is created, to limit them, to prevent their creation depending on the browsers used, in particular via the following links:

– Internet Explorer: https://support.microsoft.com/fr-fr/kb/260971#/fr-fr/kb/260971

– Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&answer=95647

– Firefox: http://support.mozilla.org/fr/kb/activate-deactivate-cookies

– Safari: For Safari version No. 8: https://support.apple.com/kb/PH19214?locale=fr_BE&viewlocale=fr_FR

For version SAFARI No. 9: https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_CA

For other versions you should connect to the APPLE website

After reading this statement regarding cookies, in the event of any questions or comments regarding the management of the website and cookies, the user can contact the company via the following email address:…………….

The user can, at any time, reverse their intentions and change their cookie settings.